{"id":2027,"date":"2024-07-14T10:39:34","date_gmt":"2024-07-14T10:39:34","guid":{"rendered":"https:\/\/finance.gov.ng\/fmf\/?page_id=2027"},"modified":"2024-07-14T10:40:42","modified_gmt":"2024-07-14T10:40:42","slug":"reform-coordination-and-service-improvement","status":"publish","type":"page","link":"https:\/\/finance.gov.ng\/fmf\/reform-coordination-and-service-improvement\/","title":{"rendered":"REFORM COORDINATION AND SERVICE IMPROVEMENT"},"content":{"rendered":"
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REFORM COORDINATION AND SERVICE IMPROVEMENT<\/h1>\n

The Department of Reform Coordination, Service Improvement and Innovation serves as the repository of Financial Reform initiatives\/programmes in the Federal Civil Service. It maximizes the effectiveness and increases the efficiency of Information Communication Technology in Service Management process. With development of new Strategy of Performance and Institution of new control structure in the Public Service, it is the hub of service delivery. This is both a process and an outcome in an era of digital financial technology (fintech) development in emerging economy such as Nigeria.<\/p>\n

DIVISION ACTIVITIES<\/strong><\/p>\n

REFORM COORDINATION (RC)<\/strong><\/p>\n

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  • Liaise with the Bureau of Public Service Reform\u00a0(BPSR)<\/strong>\u00a0on all reform related matters;<\/li>\n
  • Monitoring and Evaluation of all reform initiatives and activities in the Ministry;<\/li>\n
  • Coordinate implementation of all Public Sector reform initiatives\/programmes in the Ministry;<\/li>\n
  • To periodically submit reports on reform activities of the Ministry and its Agencies to the Management, \u00a0Bureau of Public Service Reform (BPSR)<\/strong>and Office of the Head of the Civil Service of the Federation\u00a0(OHCSF)<\/strong>;<\/li>\n
  • To submit quarterly reports on the reform activities of the Ministry to the management, Bureau of Public Service Reform (BPSR),<\/strong>Office of the Head of the Civil Service of the Federation\u00a0(OHCSF) and Office of Secretary of Government of the Federation<\/strong>;<\/li>\n
  • Provide training, workshops and seminars on issues of Public Service reforms;<\/li>\n
  • Disseminate information within the Ministry on all aspect of Public Service reforms;<\/li>\n
  • Re-engineering business process and working procedure in the Ministry;<\/li>\n
  • Conduct research on all areas of public service reform;<\/li>\n
  • Handle change management for the Ministry e \u2013 government and modernization;<\/li>\n<\/ul>\n

    SERVICE IMPROVEMENT (SERVICOM)<\/strong><\/p>\n

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    • Spearhead the Ministry\u2019s service delivery initiatives;<\/li>\n
    • Serve as a link between the Ministry and\u00a0SERVICOM<\/strong>\u00a0Office in the Presidency;<\/li>\n
    • Maintain professional network with critical Stakeholders and to coordinate\u00a0SERVICOM<\/strong>\u00a0matters of the Ministry such as customer relations\/Grievances redress mechanism, Charter implementation and service improvement thereby ensuring\u00a0SERVICOM<\/strong>\u00a0Compliance;<\/li>\n
    • To vet charters of the Ministry before submitting to\u00a0SERVICOM<\/strong>\u00a0Office the Presidency;<\/li>\n
    • To coordinate meetings of the stakeholder\u2019s consultation forum on service delivery;<\/li>\n
    • \u00a0Periodically submit reports on\u00a0SERVICOM<\/strong>\u00a0activities of the Ministry to the management;<\/li>\n
    • Submit quarterly report on\u00a0SERVICOM<\/strong>\u00a0activities of the Ministry to the management and\u00a0SERVICOM<\/strong>\u00a0Office the\u00a0Presidency<\/strong>;<\/li>\n<\/ul>\n

      SERVICE INNOVATION (SI)<\/strong><\/p>\n

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      • Initiate planning and implementation of all innovative initiatives\/programmes aimed at building a strong culture of innovation in the public service;<\/li>\n
      • Identifying and reaching out to the development partners for necessary supports aimed at developing and implementing innovations programmes;<\/li>\n
      • Relates with the Management for the development and full implementation of identified innovative solutions;<\/li>\n
      • Head \u2013 Hunting for innovative top fliers for proper engagement in the service;<\/li>\n
      • Understanding sensitization campaigns necessary for assimilating innovation in the service;<\/li>\n
      • Tracking trendy competitions in innovation with a view in adopting same for implementation in the service;<\/li>\n
      • Documenting, monitoring and evaluating all identified innovative initiative ideas;<\/li>\n
      • Ensuring full usage and commercialization of all adopted innovative initiatives\/programmes in the Ministry;<\/li>\n
      • Rendering periodic reports on innovative identified ideas to management;<\/li>\n<\/ul>\n

        INITIATIVES<\/strong><\/p>\n

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        1. Championing transformation from Analogue to Digital financial technological transactions in the economic sector.<\/li>\n
        2. Re-imagining the (financial) systems perspectives in innovation and financial technology intelligence in the economy.<\/li>\n
        3. Investing in financial Research and Development to improve the Civil Service and the nation at large.<\/li>\n
        4. Assessing, Appraising, Monitoring and Evaluation of penetration of financial technology in ease of doing business transactions in the three tiers of government.<\/li>\n
        5. Collaboration with its Agencies to integrate culture of financial technology in the economy.<\/li>\n
        6. To secure a safe and conducive work place for the security personnel the Department come up with reflective jackets for the guards. To ease the stress of visitors visiting the Ministry the front Desk Officer\/Nodal Officers now wear a reflective jacket tagged\u00a0\u201cASK SERVICOM\u201d;<\/strong><\/li>\n
        7. The Department embarks on monthly sanitation of the work place to improve Healthy, Security, Safety Environment of the Ministry;<\/li>\n
        8. The draft of the production of an integrated service charter for better understanding of the programmes and activities of the Agencies under the supervision of Federal Ministry of Finance for ease of doing businesses currently on-going;<\/li>\n
        9. Production of quarterly and annual report for easy assessment on performance of Reform\/SERVICOM activities of the Ministry and Agencies for the year under review and submit same to Bureau of Public Service Reform (BPSR)\u00a0<\/strong>and Office of the Head of the Civil Service of the Federation\u00a0(OHCSF)<\/strong>, and\u00a0SERVICOM<\/strong>\u00a0Office in the\u00a0Presidency<\/strong>\u00a0in line with National Strategy for Public Service Reform\u00a0(NSPSR)<\/strong>;<\/li>\n
        10. The Department is proposing a specialised capacity building for staff of the Department on the monitoring, implementation and reporting of the present financial reform initiatives in the Ministry;<\/li>\n
        11. The Department is Working with leadership of the Agencies under the Ministry to identify processes, systems and service gaps alongside Bureau of Public Service Reform\u00a0(BPSR)<\/strong>\u00a0and\u00a0SERVICOM\u00a0<\/strong>Office, the\u00a0Presidency\u00a0<\/strong>to develop interventions to eliminate such gaps;<\/li>\n
        12. The Department unveil the Information, Communication and Education Signage on COVID \u2013 19 pandemic in the Ministry amongst others.<\/li>\n<\/ol>\n

           <\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          Our leadership<\/h2>\n

          \"\"<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

          REFORM COORDINATION AND SERVICE IMPROVEMENT The Department of Reform Coordination, Service Improvement and Innovation serves as the repository of Financial Reform initiatives\/programmes in the Federal Civil Service. It maximizes the effectiveness and increases the efficiency of Information Communication Technology in<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2027","page","type-page","status-publish","hentry"],"magazineBlocksPostFeaturedMedia":{"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"featured-blog-large":false,"featured-blog-medium":false,"featured":false,"featured-blog-medium-small":false,"mailpoet_newsletter_max":false},"magazineBlocksPostAuthor":{"name":"admin","avatar":"https:\/\/secure.gravatar.com\/avatar\/6a19b497eed33ae9128295201995aef9ed96bb3027c7574c7bde550df3e3de3d?s=96&d=mm&r=g"},"magazineBlocksPostCommentsNumber":false,"magazineBlocksPostExcerpt":"REFORM COORDINATION AND SERVICE IMPROVEMENT The Department of Reform Coordination, Service Improvement and Innovation serves as the repository of Financial Reform initiatives\/programmes in the Federal Civil Service. It maximizes the effectiveness and increases the efficiency of Information Communication Technology in","magazineBlocksPostCategories":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/finance.gov.ng\/fmf\/wp-json\/wp\/v2\/pages\/2027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finance.gov.ng\/fmf\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/finance.gov.ng\/fmf\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/finance.gov.ng\/fmf\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/finance.gov.ng\/fmf\/wp-json\/wp\/v2\/comments?post=2027"}],"version-history":[{"count":2,"href":"https:\/\/finance.gov.ng\/fmf\/wp-json\/wp\/v2\/pages\/2027\/revisions"}],"predecessor-version":[{"id":2031,"href":"https:\/\/finance.gov.ng\/fmf\/wp-json\/wp\/v2\/pages\/2027\/revisions\/2031"}],"wp:attachment":[{"href":"https:\/\/finance.gov.ng\/fmf\/wp-json\/wp\/v2\/media?parent=2027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}