Reform Coordination and Service Improvement Department

The Department of Reform Coordination and Service Improvement is a new Department created in April, 2014 by the Federal Government of Nigeria, with the following mandates:

  1. To serve as focal point for driving all change, reform coordination and improvement efforts within the Ministry in line with the overall framework set by BPSR, OHCSF, SERVICOM office and other Central Agencies of Government;
  2. To work with the leadership of the Ministry to identify Processes, systems and service gaps and with BPSR, SERVICOM office and OHCSF to develop interventions to eliminate the gaps;
  3. To coordinate, drive, monitor and report on the reform agenda for the Ministry;
  4. To change and drive SERVICOM aims and initiatives within the Ministry;
  5. To trouble-shoot service failures and develop proposals to address them;
  6. Research and identify good practices that can be adopted to improve service delivery;
  7. Develop and deploy change management tools and practices to institute sustainable improvement in the Ministry among others;
  8. Liaise with the Ministry’s Departments and the OHCSF to develop, refine, improve and recommend more efficient processes and systems for the Ministry to achieve its objectives;
  9. To assist the leadership of the Ministry to articulate their change agenda in line with service policies and standards.



The Department has two key divisions under the supervision of two Deputy Directors.  The divisions are:

  1. Reform Coordination
  2. Service Improvement (SERVICOM MATTERS)