Reform Coordination and Service Improvement

FUNCTIONS OF REFORM COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT

Manage the Department to serve as focal point for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by BPRS, OHCSF and other Central Agencies of Government;

Work with leadership of the Ministry to identify processes, systems and service gaps and with BPRS and OHCSF to develop interventions to eliminate such gaps;

Coordinate, drive, monitor and report on the Reforms Agenda for the Ministry;

Manage and drive SERVICON aims and initiatives within the Ministry;

Troubleshoot service failures and develop proposals to addresss them;

Research and identify good practices that can be adopted/adapted to improve service delivery in the Ministry;

Liase with the Ministry's Departments and the OHCSF to develop, refine, improve and recommend more efficient processes and systems for the Ministry to achieve its objectives;

Develop and lunch initiatives to drive a mainstream continuous service improvement culture within the Ministry;

Develop and deploy change management tools and pratices to institute sustainable improvements in the Ministry; and

Assist the leadership of the Ministry to articulate and coordinate their change agenda in line with Service policies and standards.